Frequently Asked Questions
We have compiled a list of common questions about our facilities and swim programs at Bulldog Swim Academy to help you learn more. If you don’t find the answer you’re looking for, please don’t hesitate to contact us directly — we’re happy to help!
General Information
What are the locations of Bulldog Swim Academy?
We have two convenient locations: one on the Albertus Magnus College Campus in New Haven and another in Orange at the Christmas Tree Plaza. Visit our Contact Us page for addresses and maps.
What are your operating hours?
Our operating hours vary by location and day. Please check our website’s schedule or contact us directly for the most up-to-date information for each location. Add in a bit more specificity. Maybe “we offer classes Mon-Thu evening and Saturday and Sunday mornings” at least that gives the person some tangible information. We can then direct them to check out the specific schedule through the website’s schedule or reach out to us.
How do I register for swim lessons?
What payment methods do you accept?
We accept all major credit and debit cards. we don’t accept cash or checks.
Swim Programs
What types of swim lessons do you offer?
We offer a variety of swim programs for all ages and skill levels, from beginner parent-tot classes and preschool aquatics to advanced stroke refinement, including adult swim lessons.
What is the student-to-instructor ratio?
We maintain small class sizes to ensure personalized attention for each student. Our student-to-instructor ratio varies depending on the class level, but we strive to keep it low. Our Youth classes have a 4:1 student-to-instructor ratio. This means a lot of attention and practice in every class.
How long are the swim lessons?
Our Youth swim lessons typically run for 29 minutes, varying depending on the program and age group.
What if I need to cancel or reschedule a lesson?
We offer one makeup token every 90 days if you need to miss a class. We need to be contacted before the class starts to issue the token. We will help you find a day and time to fit your schedule for the makeup class.
What should my child wear to swim lessons?
Children should wear a swimsuit. Swim caps are recommended, especially for those with longer hair. Goggles can also be helpful. For infants and toddlers in parent-tot classes, a swim diaper is required.
Are parents allowed to watch the lessons?
Yes, we encourage parents to observe their child’s progress.
Facilities
What are the pool temperatures at each location?
Our pools are heated to a comfortable temperature for swimming lessons, in Orange our pools are typically between 88-90 degrees Fahrenheit. In New Haven our pool is kept at 81-82 degrees. The specific temperature may vary slightly.
Are there changing rooms and showers available?
Yes, we offer family changing stations at our Orange, CT location, and our New Haven, CT location has locker rooms for swimmers.
Is there a viewing area for parents?
Yes, both New Haven and Orange locations have designated viewing areas where parents can comfortably observe their children’s lessons.
Are your facilities accessible?
We strive to make our facilities accessible to everyone. Please contact us if you have specific accessibility needs; we will gladly assist you.
What safety measures are in place?
The safety of our swimmers is our top priority. We have certified lifeguards on duty during all lessons and programs. Our staff is certified in CPR and First Aid. We also maintain a clean and hygienic environment in our pools and facilities.